Is there a way via the Customer Portal for Clients to see the assigned Agent?

[Katherine Stevens]

Hopefully this is a simple question.  I have one client asking to see the assigned agent in the customer portal.  Is there a way to do this?

Thanks!

[Gikku]

Hi @Katherine Stevens 

Jira Service desk doesn't do it out-of-the-box. You will have to install any add-on.

Extension for Jira Service Desk can help you with that. See the documentation.

[Trevan Householder_Isos-Tech-Consulting_]

@Gikku beat me to it.  I recommend Extension for Jira Service Desk to every single JSD client.  

For me, the main reason I recommend it as a critical add-on is for the ability to show/hide fields based on selections in other fields (Dynamic Forms), but there are many additional benefits, like the ability to show the assignee in the portal.\

Good luck @Katherine Stevens