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Is there any way to include a spreadsheet or a scalable list in a jira service desk ticket format

akempler-delugach August 8, 2019

I have been asked to make a jira service desk ticket type for users that install large quantities of network equipment. They are hoping to include a spreadsheet of the equipment in the ticket and all the associated information for each unit. Is this possible or will they have to attach a spreadsheet. Thanks!

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Radu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 9, 2019

Hi @akempler-delugach ,

Seems like you're asking for a table type custom field.

Unfortunately there is no such field for that type of behavior.

They could just paste an excel snippet in comments, but I'm not sure that's acceptable.

 

Regards,

Radu

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akempler-delugach August 8, 2019

They asked for this to be a field in the ticket, not an attachment if possible. 

Jack Brickey
Community Champion
August 8, 2019

You cannot add an attachment to a custom field. It must be added to the system Attachment field. Unsure why you would want it in a custom field. 

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