JIRA IT HELPESK CUSTOMER WEB PORTAL

[Nicolas Avenel]

we use JIRA IT-HELPESK as helpdesk tool for our customers.
We are a service provider in telecoms. For each client we create a service desk. For example for the customer "Red" we create a service desk "RED". for this service we add customers "one", "two", "three". My question is this: how to configure JIRA IT Helpesk for the customer "one", "two" and "three" can see all the tickets (one, two, three) at the web portal

[Shayne]

This is currently not an option in JIRA Service Desk, but feature requests exist to implement such functionality.

• https://jira.atlassian.com/browse/JSD-269 to allow customers to request other participants on issues created through Service Desk
• https://jira.atlassian.com/browse/JSD-270 to allow customers from the same organization to view each others issues in Service Desk

I would suggest taking a moment to vote for these feature requests, plus add any comments you may have to let the development teams know why the features are important to the way you use JIRA, how you'd envision the feature working, etc.

[Nicolas Avenel]

OK thank you