JIRA Service Desk Applications Email Requests throws 500 ERROR (Log Inside)

[Michael Gilbert]

This is the log I get:

I think it has to do with the first line in the log, but I am unsure how to really read this...

Technical details

Log's referral number: 0def271f-55e6-4d18-9767-d478534e7f4e

Cause

Referer URL: https://jira.pybased.io/secure/admin/SDConfiguration.jspa

com.google.template.soy.tofu.SoyTofuException: In 'foreach' command {foreach $entry in $emailSetting.entries}<tr class="sd-email-setting" data-id="{$entry.emailSettingsId |escapeHtml}" data-project-id="{$entry.projectId |escapeHtml}" data-email="{$entry.email |escapeHtml}" data-channel-key="{$entry.channelKey |escapeHtml}">{if isFirst($entry) and length($emailSetting.entries) > 1}<th  headers="sd-col" rowspan="{length($emailSetting.entries) |escapeHtml}" class="font-normal">{$emailSetting.serviceDeskName |escapeHtml}</th>{elseif length($emailSetting.entries) == 1}<td headers="sd-col">{$emailSetting.serviceDeskName |escapeHtml}</td>{/if}<td headers="sd-address-col">{$entry.email |escapeHtml}</td><td headers="sd-request-type-col">{if $entry.requestName}<div>{$entry.requestName |escapeHtml}</div>{else}<div class="sd-status-bad">{getText('sd.admin.email.invalid.request') |escapeHtml}</div>{/if}</td><td headers="sd-status-col" class="js-test-server-status">{if $entry.lastSentRaw == 0}<div class="sd-status-bad">{$entry.lastSentMessage |escapeHtml}</div>{else}<div>{$entry.lastSentMessage |escapeHtml}</div>{/if}</td><td headers="sd-test-server-col"><div class="js-action-buttons"><button class="aui-button aui-button-compact js-test-server">{getText('sd.admin.email.table.column.test') |escapeHtml}</button><button class="aui-button aui-button-compact aui-button-link js-view-log">{getText('sd.admin.email.table.column.log') |escapeHtml}</button><button class="js-tooltip aui-button aui-button-compact aui-button-link js-delete-settings" title="{getText('sd.admin.email.confirm.delete.tipsy') |escapeHtml}">{getText('sd.admin.email.table.column.delete') |escapeHtml}</button><span class="cv-sd-status js-status"></span></div></td></tr>{/foreach}, the data reference does not resolve to a SoyList (encountered type com.google.template.soy.data.restricted.UndefinedData).

NOTES: I recently deleted and re-installed JSD. I am assuming there is some sort of duplicate DB entry but I don't know where to look and I don't want to screw up my install again...

[Michael Gilbert · Accepted solution]

I was able to solve this issue when I found:

https://confluence.atlassian.com/jirakb/500-errors-when-trying-to-open-the-email-requests-page-from-the-jira-applications-menu-963671694.html?_cachebust=5544054674