JIRA Service Desk: Can Help Center articles be restricted to Organizations?

[Susi Moser]

Hello! :-)

We are evaluating JIRA Service Desk and plan to use it as Self-Hosting (Server). We are going through the documentation and have some questions.

Can the Help Center Articles (Customer Portal) be restricted depending on the Organization?
Example: All Organizations can browse through the same Help Center, but Organization (A) can view some additional help articles that Organization (B), (C) and (D) can’t view. But Organization (C) can view some other additional help articles.

Any help would be really appreciated. Thank you. :-)

[Susi Moser]

It seem I can add restrictions for knowledge base pages for confuence users or for confluence groups.

But can I also add restrictions for "Portal only users" or organizations?
Our JIRA Service Desk is connected to a Confluence Space. 
("Everyone with access to your service desk can read articles without a Confluence license. This option is best if you want to share knowledge base articles with your customers.")

[Emile Paquette]

I have the same issue. We have multiple customer organizations sharing a service desk project, we would like to restrict some KB articles to specific organizations. It does not seem like it is possible...

[Susan Ostreicher]

Hi Susi, 

Yes - help center articles are on Confluence, and Confluence pages can be restricted.  You can also create groups of users and use those to define the restrictions.  This article might be helpful for you: 

https://confluence.atlassian.com/doc/page-restrictions-139414.html

[Susi Moser]

Hello Susan, thank you very much for the information. :-)