JSD portal spinning

[Deleted user]

Hi,

we have upgraded jira software to 8.10.1  and jira  service desk 4.10.1 from 8.4.2 and 4.4.2 accordingly on our test environment. We encountered no problem but running JSD portal which wants to start a http session(picture at1). We would expect a https over the ngix proxy. There is no portal response, the cursor is spinning (picture at2). Chrome console error:

Mixed Content: The page at 'https://jira-test3.marand.si/plugins/servlet/project-config/MAIN/notifications' was loaded over HTTPS, but requested an insecure frame 'http://jiratest3.marand.si:8080/servicedesk/customer/portal/301'. This request has been blocked; the content must be served over HTTPS.

We have also tried to upgrade to 8.11.1&4.11.1 with the same result. There was no problem in version 4.10.1. What is changed?

BR Andrej

[Aliaksei Melnikau]

Hi Andrej,

Thanks so much for your question.

We would like to assist you, but we would like to know a bit more about your set-up. Why is the portal hosted on the different URL, is that intentional?

Back on 4.4.2, did you also host a portal on the different URL? Was it served over https?

Thank you,

Aliaksei
Jira Service Desk