Jira SD stopped sending notifications “Request created”, “Request assigned” to Users. The notificat

[Tat'yana]

Good afternoon! I apologize for the grammar, I use a translator.
Jira SD stopped sending notifications “Request created”,
“Request assigned” to Users. The notification scheme has not changed,
the mail server too. What could be the problem?

[Radu]

@Tat'yana I recommend you raise a support ticket with our support team so they can take a better look at your instance.

[Jack Brickey]

Is this associated with customer notifications or internal user notifications. Can you share an image of you Customer Notifications.

[Tat'yana]

There it is in Russian, but the schemes are configured correctly, when using notification helper, the answer comes that the user should receive a notification

[Andrew]

Hi @Tat'yana ,

Other notifications work? Could You please check send email work in jira?

https://confluence.atlassian.com/jirakb/how-to-send-a-test-email-in-jira-317197303.html

B.R.

[Tat'yana]

A test message is sent, When the request is passed to the workflow by the administrator, too. Also sent when reposting issue.