Jira Service Desk Pages not loading or stucking

[Ludwig Psaar]

If i try to open a Service Desk projekt from the navigation pane, jira service desk shows a blank page with no content except the navigation pane. (see screenshot 1)

After some page reloads (Refresh / F5) the page is shown correctly. 

This issue only occurs with Service Desk Projekts - all other Jira projects are shown correctly.

The same issue also occurs if i create a new request in the service desk portal. (see screenshot 2) The request is created correctly but the screen stucks as in the given screenshot.

 

Can you please assist to solve this issue.

[Fahad Siddiqui]

@Ludwig Psaar what JSD version are you using. Any extensions in Firefox or just a plain new installation? What version of Firefox? Google delivers various answers to the error message pointing to browser addons.

[Ludwig Psaar]

@Fahad Siddiqui I'am using JSD Version 4.13.0... I can reproduce this issue on Chrome, Firefox and Microsoft Edge on different devices. All browsers are up to date.

[Fahad Siddiqui]

@Ludwig Psaar 

what happens in the $JIRAHOME/log/atlassian-jira.log file when you recreate this problem.   It seems clear that something is getting stuck here.  I suspect there is a problem with the way the page is rendering, or that the page is unable to recover from a first attempt to submit.

In addition to looking at that log file, it would probably also help us to gather a HAR file from your browser session in order to understand what error messages might be logged there as well.

[Ludwig Psaar]

I have reproduce the issue and got the following logfile entries:

2020-10-08 14:33:16,754+0200 index-writer-stats-COMMENT-1-0 INFO [c.a.jira.index.WriterWithStats] [index-writer-stats] COMMENT : total stats: {"addDocumentsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"deleteDocumentsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentsMillis":{"count":5,"min":0,"max":197,"sum":197,"avg":39,"distributionCounter":{}},"updateDocumentConditionallyMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentsWithVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"10":0,"100":0,"500":0,"1000":0,"5000":0,"10000":0,"30000":0,"60000":0}},"updateDocumentsWithVersionSize":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"10000":0}},"replaceDocumentsWithVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"10":0,"100":0,"500":0,"1000":0,"5000":0,"10000":0,"30000":0,"60000":0}},"replaceDocumentsWithVersionSize":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"10000":0}},"optimizeMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"closeMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"commitMillis":{"count":3,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}}}, index writer version cache stats: {"put":0,"get":0,"getFound":0,"clear":5}
2020-10-08 14:33:16,754+0200 index-writer-stats-COMMENT-1-0 INFO [c.a.jira.index.WriterWithStats] [index-writer-stats] COMMENT : snapshot stats: {"addDocumentsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"deleteDocumentsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentsMillis":{"count":2,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentConditionallyMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentsWithVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"10":0,"100":0,"500":0,"1000":0,"5000":0,"10000":0,"30000":0,"60000":0}},"updateDocumentsWithVersionSize":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"10000":0}},"replaceDocumentsWithVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"10":0,"100":0,"500":0,"1000":0,"5000":0,"10000":0,"30000":0,"60000":0}},"replaceDocumentsWithVersionSize":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"10000":0}},"optimizeMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"closeMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"commitMillis":{"count":1,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}}}, index writer version cache stats: {"put":0,"get":0,"getFound":0,"clear":2}
2020-10-08 14:33:17,989+0200 versioning-stats-0 INFO [c.a.jira.versioning.EntityVersioningManagerWithStats] [VERSIONING] total stats: {"requestMillis":{"count":2,"min":43,"max":72,"sum":115,"avg":57,"distributionCounter":{"1":0,"5":0,"10":0,"50":1,"100":1,"200":0}},"requestCount":{"count":2,"min":12,"max":12,"sum":24,"avg":12,"distributionCounter":{"1":0,"10":0,"100":2,"1000":0}},"requestPercent":{"count":2,"min":4,"max":8,"sum":12,"avg":6,"distributionCounter":{"1":0,"3":0,"5":1,"10":1,"20":0,"30":0}},"incrementIssueVersionMillis":{"count":10,"min":3,"max":15,"sum":57,"avg":5,"distributionCounter":{}},"incrementCommentVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"incrementWorklogVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"incrementRelatedCommentVersionsMillis":{"count":4,"min":2,"max":10,"sum":19,"avg":4,"distributionCounter":{}},"incrementRelatedWorklogVersionsMillis":{"count":4,"min":2,"max":9,"sum":16,"avg":4,"distributionCounter":{}},"markIssueDeletedAndIncrementVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"markCommentDeletedAndIncrementVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"markWorklogDeletedAndIncrementVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"getIssueVersionMillis":{"count":11,"min":2,"max":9,"sum":36,"avg":3,"distributionCounter":{}},"getCommentVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"getWorklogVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"getRelatedCommentVersionsMillis":{"count":9,"min":2,"max":11,"sum":31,"avg":3,"distributionCounter":{}},"getRelatedWorklogVersionsMillis":{"count":9,"min":2,"max":7,"sum":30,"avg":3,"distributionCounter":{}},"getLocalVersionsMillis":{"count":990,"min":0,"max":2257,"sum":4543,"avg":4,"distributionCounter":{"1":981,"5":1,"10":0,"50":1,"100":2,"500":3,"1000":0,"9223372036854775807":2}},"markEntityDeletedAndIncrementVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"cleanAllDeletedEntityVersionsOlderThanMillis":{"count":1,"min":11,"max":11,"sum":11,"avg":11,"distributionCounter":{}},"findEntityVersionsUpdatedInRangeMillis":{"count":990,"min":1,"max":30,"sum":3619,"avg":3,"distributionCounter":{}},"getLatestEntityUpdateTimeMillis":{"count":1,"min":5,"max":5,"sum":5,"avg":5,"distributionCounter":{}}}
2020-10-08 14:33:17,989+0200 versioning-stats-0 INFO [c.a.jira.versioning.EntityVersioningManagerWithStats] [VERSIONING] snapshot stats: {"requestMillis":{"count":1,"min":43,"max":43,"sum":43,"avg":43,"distributionCounter":{"1":0,"5":0,"10":0,"50":1,"100":0,"200":0}},"requestCount":{"count":1,"min":12,"max":12,"sum":12,"avg":12,"distributionCounter":{"1":0,"10":0,"100":1,"1000":0}},"requestPercent":{"count":1,"min":8,"max":8,"sum":8,"avg":8,"distributionCounter":{"1":0,"3":0,"5":0,"10":1,"20":0,"30":0}},"incrementIssueVersionMillis":{"count":5,"min":3,"max":10,"sum":25,"avg":5,"distributionCounter":{}},"incrementCommentVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"incrementWorklogVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"incrementRelatedCommentVersionsMillis":{"count":2,"min":2,"max":3,"sum":5,"avg":2,"distributionCounter":{}},"incrementRelatedWorklogVersionsMillis":{"count":2,"min":2,"max":3,"sum":5,"avg":2,"distributionCounter":{}},"markIssueDeletedAndIncrementVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"markCommentDeletedAndIncrementVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"markWorklogDeletedAndIncrementVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"getIssueVersionMillis":{"count":5,"min":2,"max":3,"sum":11,"avg":2,"distributionCounter":{}},"getCommentVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"getWorklogVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"getRelatedCommentVersionsMillis":{"count":4,"min":2,"max":3,"sum":9,"avg":2,"distributionCounter":{}},"getRelatedWorklogVersionsMillis":{"count":4,"min":2,"max":3,"sum":11,"avg":2,"distributionCounter":{}},"getLocalVersionsMillis":{"count":90,"min":0,"max":99,"sum":100,"avg":1,"distributionCounter":{"1":89,"5":0,"10":0,"50":0,"100":1,"500":0,"1000":0}},"markEntityDeletedAndIncrementVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"cleanAllDeletedEntityVersionsOlderThanMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"findEntityVersionsUpdatedInRangeMillis":{"count":90,"min":1,"max":10,"sum":314,"avg":3,"distributionCounter":{}},"getLatestEntityUpdateTimeMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}}}
2020-10-08 14:33:18,036+0200 periodic-index-fixer-0 INFO [c.a.j.index.ha.TotalAndSnapshotIndexRepairStats] [INDEX-FIXER] index repair total stats: {"processedDeindexOperations":{"count":330,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"processedReindexOperations":{"count":330,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"durationIsLongerThanRetentionPeriod":{"count":330,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"indexRecoveryMillis":{"count":330,"min":0,"max":3688,"sum":6793,"avg":20,"distributionCounter":{}},"errors":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}}}
2020-10-08 14:33:18,036+0200 periodic-index-fixer-0 INFO [c.a.j.index.ha.TotalAndSnapshotIndexRepairStats] [INDEX-FIXER] index repair snapshot stats: {"processedDeindexOperations":{"count":30,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"processedReindexOperations":{"count":30,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"durationIsLongerThanRetentionPeriod":{"count":30,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"indexRecoveryMillis":{"count":30,"min":0,"max":110,"sum":284,"avg":9,"distributionCounter":{}},"errors":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}}}
2020-10-08 14:33:18,051+0200 indexing-stats-0 INFO [c.a.j.issue.index.IndexingStatsManager] [indexing-stats] Top 10 addIndex total (noFieldIndexers: 67, sum: 1062ms): [{field: customfield_10419 (Dauer bis zur Lösung), addIndex: {sum/allSum:36,3%, sum:385ms, avg:25,7ms, max:368ms, count:15}}, {field: customfield_10105 (Rang), addIndex: {sum/allSum:15,6%, sum:165ms, avg:11,0ms, max:77ms, count:15}}, {field: customfield_10303 (Genehmigungen), addIndex: {sum/allSum:11,5%, sum:121ms, avg:8,1ms, max:69ms, count:15}}, {field: fixVersions, addIndex: {sum/allSum:9,5%, sum:101ms, avg:6,8ms, max:90ms, count:15}}, {field: customfield_10300 (Anfrageteilnehmer), addIndex: {sum/allSum:3,4%, sum:36ms, avg:2,4ms, max:28ms, count:15}}, {field: versions, addIndex: {sum/allSum:3,3%, sum:34ms, avg:2,3ms, max:25ms, count:15}}, {field: customfield_10104 (Sprint), addIndex: {sum/allSum:2,0%, sum:21ms, avg:1,4ms, max:7ms, count:15}}, {field: customfield_10100 (Epic-Verknüpfung), addIndex: {sum/allSum:1,8%, sum:19ms, avg:1,3ms, max:4ms, count:15}}, {field: components, addIndex: {sum/allSum:1,0%, sum:10ms, avg:0,7ms, max:1ms, count:15}}, {field: customfield_10103 (Epic-Farbe), addIndex: {sum/allSum:1,0%, sum:10ms, avg:0,7ms, max:10ms, count:15}}]
2020-10-08 14:33:18,051+0200 indexing-stats-0 INFO [c.a.j.issue.index.IndexingStatsManager] [indexing-stats] Top 10 addIndex snapshot (noFieldIndexers: 67, sum: 200ms): [{field: fixVersions, addIndex: {sum/allSum:47,2%, sum:94ms, avg:13,5ms, max:90ms, count:7}}, {field: customfield_10303 (Genehmigungen), addIndex: {sum/allSum:13,5%, sum:27ms, avg:3,9ms, max:6ms, count:7}}, {field: customfield_10105 (Rang), addIndex: {sum/allSum:11,6%, sum:23ms, avg:3,3ms, max:17ms, count:7}}, {field: customfield_10419 (Dauer bis zur Lösung), addIndex: {sum/allSum:4,1%, sum:8ms, avg:1,2ms, max:3ms, count:7}}, {field: customfield_10100 (Epic-Verknüpfung), addIndex: {sum/allSum:3,5%, sum:7ms, avg:1,0ms, max:1ms, count:7}}, {field: customfield_10104 (Sprint), addIndex: {sum/allSum:2,9%, sum:5ms, avg:0,8ms, max:0ms, count:7}}, {field: versions, addIndex: {sum/allSum:2,3%, sum:4ms, avg:0,7ms, max:0ms, count:7}}, {field: attachment, addIndex: {sum/allSum:2,2%, sum:4ms, avg:0,6ms, max:0ms, count:7}}, {field: components, addIndex: {sum/allSum:2,2%, sum:4ms, avg:0,6ms, max:0ms, count:7}}, {field: customfield_10300 (Anfrageteilnehmer), addIndex: {sum/allSum:1,9%, sum:3ms, avg:0,5ms, max:0ms, count:7}}]
2020-10-08 14:33:28,422+0200 index-writer-stats-ISSUE-2-0 INFO [c.a.jira.index.WriterWithStats] [index-writer-stats] ISSUE : total stats: {"addDocumentsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"deleteDocumentsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentConditionallyMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentsWithVersionMillis":{"count":16,"min":0,"max":576,"sum":601,"avg":37,"distributionCounter":{"10":15,"100":0,"500":0,"1000":1,"5000":0,"10000":0,"30000":0,"60000":0}},"updateDocumentsWithVersionSize":{"count":16,"min":1,"max":1,"sum":16,"avg":1,"distributionCounter":{"1":16,"10":0,"100":0,"1000":0,"10000":0}},"replaceDocumentsWithVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"10":0,"100":0,"500":0,"1000":0,"5000":0,"10000":0,"30000":0,"60000":0}},"replaceDocumentsWithVersionSize":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"10000":0}},"optimizeMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"closeMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"commitMillis":{"count":3,"min":41,"max":181,"sum":264,"avg":88,"distributionCounter":{}}}, index writer version cache stats: {"put":16,"get":16,"getFound":12,"clear":0}
2020-10-08 14:33:28,422+0200 index-writer-stats-ISSUE-2-0 INFO [c.a.jira.index.WriterWithStats] [index-writer-stats] ISSUE : snapshot stats: {"addDocumentsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"deleteDocumentsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentConditionallyMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentsWithVersionMillis":{"count":10,"min":0,"max":5,"sum":13,"avg":1,"distributionCounter":{"10":10,"100":0,"500":0,"1000":0,"5000":0,"10000":0,"30000":0,"60000":0}},"updateDocumentsWithVersionSize":{"count":10,"min":1,"max":1,"sum":10,"avg":1,"distributionCounter":{"1":10,"10":0,"100":0,"1000":0,"10000":0}},"replaceDocumentsWithVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"10":0,"100":0,"500":0,"1000":0,"5000":0,"10000":0,"30000":0,"60000":0}},"replaceDocumentsWithVersionSize":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"10000":0}},"optimizeMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"closeMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"commitMillis":{"count":1,"min":41,"max":41,"sum":41,"avg":41,"distributionCounter":{}}}, index writer version cache stats: {"put":10,"get":10,"getFound":8,"clear":0}
2020-10-08 14:33:30,500+0200 index-writer-stats-WORKLOG-3-0 INFO [c.a.jira.index.WriterWithStats] [index-writer-stats] WORKLOG : total stats: {"addDocumentsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"deleteDocumentsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentsMillis":{"count":7,"min":0,"max":1,"sum":1,"avg":0,"distributionCounter":{}},"updateDocumentConditionallyMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentsWithVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"10":0,"100":0,"500":0,"1000":0,"5000":0,"10000":0,"30000":0,"60000":0}},"updateDocumentsWithVersionSize":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"10000":0}},"replaceDocumentsWithVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"10":0,"100":0,"500":0,"1000":0,"5000":0,"10000":0,"30000":0,"60000":0}},"replaceDocumentsWithVersionSize":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"10000":0}},"optimizeMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"closeMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"commitMillis":{"count":3,"min":1,"max":91,"sum":93,"avg":31,"distributionCounter":{}}}, index writer version cache stats: {"put":0,"get":0,"getFound":0,"clear":7}
2020-10-08 14:33:30,500+0200 index-writer-stats-WORKLOG-3-0 INFO [c.a.jira.index.WriterWithStats] [index-writer-stats] WORKLOG : snapshot stats: {"addDocumentsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"deleteDocumentsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentsMillis":{"count":4,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentConditionallyMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentsWithVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"10":0,"100":0,"500":0,"1000":0,"5000":0,"10000":0,"30000":0,"60000":0}},"updateDocumentsWithVersionSize":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"10000":0}},"replaceDocumentsWithVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"10":0,"100":0,"500":0,"1000":0,"5000":0,"10000":0,"30000":0,"60000":0}},"replaceDocumentsWithVersionSize":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"10000":0}},"optimizeMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"closeMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"commitMillis":{"count":1,"min":1,"max":1,"sum":1,"avg":1,"distributionCounter":{}}}, index writer version cache stats: {"put":0,"get":0,"getFound":0,"clear":4}

[Ludwig Psaar]

I also generated a HAR file but i did not find the possibility to upload it.

[Fahad Siddiqui]

@Ludwig Psaar  here i can only suggest to Force garbage collection and log out and login and check

[Ludwig Psaar]

@Fahad Siddiqui okay i will try and check. Thank you very much for your support.

[Ludwig Psaar]

@Fahad Siddiqui i would like to inform you that i solved my mentioned issue. I analyzed my network activities during the requests and found some 400 errors in the log.

With these information i found a solution in Jira Knowledge Base Article. This problem occurs due to the URL Length Limitation of Microsoft Windows. I changed some registry settings to handle larger URL requests and restart all services. Now the problem is fixed.

Thanks for your support.