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Jira Service Desk Plugin - not receiving emails with blank subject line

John Bidwell
John Bidwell November 17, 2014

Hello,

When users email our service desk email and do not include a subject line, messages are not received via our email channel.

Is there anyway of finding these messages or add a subject line as they come in?

Thanks,

John

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Phuong Doan
Phuong Doan
Contributor
November 18, 2014

Hi John,

Email subject is mapped to Summary field in Issue Type. It's the mandatory field in JIRA so there's no way you can make it optional.

Please open a suggestion in JSD for optional email subject condition so that we can consider in our development road map.

https://jira.atlassian.com/browse/JSD

Regarding the way to know rejected email, it's already in our road map.

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