Jira Service Desk - Salesforce Integration

[Abdul Rahman Siddiqui]

Hi,

My company uses a Jira Service Desk project as a support portal for our users. Users submit tickets for feature requests and bugs. 

Is there any Salesforce integration for Jira Service Desk? Or a custom way to get the data from the service desk into Salesforce? 

Thanks

[Shubham Gupta]

Hi @Abdul Rahman Siddiqui 

Yes, this is doable using custom development and Sinergify - A Salesforce and & Jira connector can definitely help you with this.

I hope it helps!

[Yamam Al Ghourani_ServiceRocket_]

Hi Abdul Rahman, 

Check out Connector for Salesforce & Jira! Here are some of the features the connector offers in addition to supporting JSD:

Features

• Bi-directional auto synchronization
• Automated workflows
• Aggregated comments
• Many-to-many associations
• Salesforce lightning enabled
• Quick View Panel and reporting features
• Jira cascading select lists
• Salesforce dependent picklists

[Jack Brickey]

please checkout the addon options in the Marketplace - salesforce-jira