Jira service desk ticket view is not showing Description, Activity and Dates sections etc

[Niveditha]

Hi Team,

Happy New Year!!

We recently upgraded Jira to 8.4.3 version and Service desk to 4.4.3 version. With 4.4.3 version service desk tickets are not showing any fields except the details and status sections.

Not able to see Description, Activity, Dates, People and attachments etc..(Please see the attached image).

Some fields created by using script runner plugin are also not visible in the Service desk tickets.

Please let us know the reason and guide us with a workaround.

Immediate response would be appreciated!!

[Petr Vaníček]

Hi,

what was your previous version of Jira? Can you look in history of your groovy scripts if there is any error? Or also try to check application log for errors when you try to reload a page with issue.https://confluence.atlassian.com/adminjiraserver073/important-directories-and-files-861253886.html

Let me know.