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Logo for project not showing up on customer portal

Nimesh Patil
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March 12, 2020

Logos for Desks not showing up on the customer portal. Thoughts on fixing this?

 

Screenshot 2020-03-12 13.44.09.pngScreenshot 2020-03-12 13.44.17.png

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Ansar Rezaei
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March 12, 2020

Hi

Which version of the Jira Service desk do you have?

You have this option right inside the portal. Go to <jiraurl>/servicedesk/customer/portals and hit the Customize button, and there you could choose a logo for your Help Center.

image.png

 

This is the main page for all portals. For each specific one you should go here:

<jira-url>/servicedesk/admin/<project-key>/portal-settings

and check the Use a custom logo for this Customer Portal and upload your logo.

Nimesh Patil
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March 12, 2020

Hi Ansar,

 

I did add a logo as my screenshot shows. The logo is not visible on the service desk 'element' (again, please see screenshot)

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