Notifications are switched off for an event, but emails are still being sent

[danielb]

Hello. I've edited notifications so that none are sent for event 'Issue Closed', I confirmed
this was set correctly by using the notification helper, but emails are still being sent. Is there an extra step I'm missing?

[Jack Brickey · Accepted solution]

Can you share your notifications? It could be due to “Issue updated” “commented” “resolved” etc. 

[danielb]

Thanks Jack - I subsequently deleted notifications for 'Issue Updated'. Do you see any other's I need to amend?

[Dave Liao]

@danielb - also check "Issue Resolved"?

Once an issue is transitioned to a Status that's of a "Done" type, that can trigger a notification.

[Jack Brickey]

agreed

[danielb]

Thanks @Jack Brickey & @Dave Liao - switching off notifications for 'Issue Resolved' solved it for Agent notifications. We don't want to switch the same off for Users, so it means they will still get notified when the issue closes, not ideal but we can live with it.

[Dave Liao]

@danielb - for Customers, be sure to check your Jira project's customer-facing notifications (which you said you want to leave on?). Go to Project settings > Customer notifications.

[Don Masten]

Also check your workflow post function. It may be set to fire a Generic Event and that will send emails based off the notification scheme.

[Jack Brickey]

true but the notifications are triggered by the GE so the notification event is controlled via Notifications.

[Dave Liao]

@danielb - from your screenshot, it looks like your notification email is being triggered by "Issue Updated".

Hope this helps!