Notifications to team when an issue goes past a certain response date

[Josh Habergham]

Hi there

We are looking to stop the problem of customer's raising issues and then them being left for too long in our queues without an action. 

Is there a way to enable notifications to go to team members if an issue hasn't had an action of some kind within say 24 hours?

Thanks for your help

[Don Masten]

We have been using Automation for JIRA add-on to solve that problem. Rule runs on a schedule, validates against jql and comments on the ticket.

[Jack Brickey]

Hi Josh, welcome to the Community. There are two approaches I would recommend here. 

Use an SLA - for example there is a default Time to first response SLA which intended to be used just for such a case

Create a filter and subscription - have it defined to look for lastupdated and run say daily and email the team the list