Notifications

[Abracadabra]

Hi!

We have a license for 3 agents. They receive email notifications based on tickets.

For email notifications, I added a Manager to Project settings\Notifications. Added his address as:

• Single Email Address
• Single User

But he gets nothing. What to do? Is it because we have a license for 3 agents?

[Abracadabra · Accepted solution]

Trevan thank you for your answer!

The Manager is not a user of the system, since we have a limit of 3 agents.I can't add it. He is a domain user (connected in "User Directories"). The Manager is the agent's supervisor, and I wanted him to receive emails as well. Probably have to do it via the mail server.

[Trevan Householder_Isos-Tech-Consulting_]

@Abracadabra Yes, I see. Though this functionality is not available out of the box, you could easily do this with an awesome app called Automation for Jira. 

[Abracadabra]

How do I do this? I found "Automation for Jira - Server" and "Automation for Jira - Server Light". Which one should I use?

[Trevan Householder_Isos-Tech-Consulting_]

I'd recommend the full, paid version because you're going to run into limitations with the light version and end up upgrading anyway.  May as well save yourself the hassle and just bite the bullet.  It's not expensive.

[Abracadabra]

Thanks for the help Trevan!

[Trevan Householder_Isos-Tech-Consulting_]

@Abracadabra If this solved it for you, please accept the answer so others can find the solution, too.

[Trevan Householder_Isos-Tech-Consulting_]

@Abracadabra 

Does the manager have an account in the system?  If so: Customer?  User? 

Only a customer or a user/agent in the system can get emails.  

When you add an address for "Single Email Address", the following applies:

Notifications will be sent only for public issues. Public issues are issues which have a Permission scheme that gives the 'Browse Projects' permission to 'Anyone'(any non-logged-in users).

That scenario probably won't work for you because most companies do not make their issues public.  

For "Single User" to work, the manager would have to have an account in the system.

...

Or, are you saying that the manager is a user in the system and they are still not receiving the appropriate notifications?