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On JiraService Desk Customer portal, User picker custom field dropdown is not working for Customers

shilpa tumma
shilpa tumma
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April 2, 2019

On JiraService Desk Customer portal, User picker custom field dropdown is not working for Customers. Can anyone advise?

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Alexander Bondarev
Alexander Bondarev
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April 2, 2019

Hi! 

Are you talking about issue 'creation' on portal? 

What exactly does the Customer see instead of a drop-down list?

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Henry Snijders
Henry Snijders
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August 6, 2019

got same issue, customers see textfield and not the list with options what a user picker should show. with admin rights I see the full list.

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Alexander Bondarev
Alexander Bondarev
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August 7, 2019

Here you can find a solution.

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Johannes Rudolf
Johannes Rudolf
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August 10, 2020

That was a very useful hint.

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