One member of a group doesn't receive notification e-mail in JSD

[Arno Jansen]

Hi,

I made a new group of team members for JSD support. One member doesn't receive a notification e-mail when a new ticket has been created. In the noticification scheme I added the group. In the notificiation helper all seems fine, the user should be getting notifications, but still he doesn't. 

I can't find out, why one member of the group doesn't receive the notificiation.
What can I do more to check?

[Patricia Francezi]

Hi @Arno Jansen 

Have the member of the group checking his profile to verify if there is any option 

http://yourinstance.atlassian.net/secure/ViewPersonalSettings.jspa

More info here

https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/

If you need more help, just mention me, I will check :)