Pending Reason should be mandatory when moving to status Pending

[eperi]

Hi, if a Service Desk Agent changes a ticket to the status Pending, I want the Pending Reason field to be filled in as a mandatory field by the agent. I haven't found a way to add this to the workflow or transition yet.

In a similar way when changing a ticket to Status Resolved. Then the resolution reason has to be selected.

Can anyone help me? Thanks! Regards Sonja

[Susan Hauth _Jira Queen_ · Accepted solution]

There are several plugins that have "fields" required in the validator section.

[Dominik Žarković · Accepted solution]

You can add validator using scriptrunner to make this field mandatory on that specific transition

[Carla Norman]

How to prompt a required field when transitioning the status of an issue | Jira | Atlassian Documentation

This doc resolved for us!