Plugins Pricing

[Firas AlTamimi]

We will like to go ahead with asset plugins.In our service desk ,we have 3 agents and 300 users which can log a request.

Is the pricing model for any plugin based on agents or users .

Can someone advise on this ?

Assets and Inventory Plugin for Jira

[Boyan Angelov (Nemetschek Bulgaria)]

I assume you have Jira Service Desk Server. If you have a Jira Service Desk instance with 3 agents (and no other Jira products on the same server, like Jira Software or Jira Core with more users), then add-ons licenses will have to be the 10 users versions (as Marketplace does not allow less than 10 users tiers). Your Portal customers (the ones that can access only the Service Desk portal) will not count. If you have a server, where you have Jira Service Desk for 3 agents and Jira Core or Jira Software for more users, then the addons will have to match the higher tier (e.g. if you have Jira Software for 50 users, your addons will have to be for 50 users). 

It's a bit confusing. You can also try to contact the addon vendors directly and negotiate a better deal if you need less licenses, sometimes it might work depending on your case.

[Jakub Hanak]

Hello @Firas AlTamimi

You are going to pay according to number of users in your instance. So it depends. It is not based on number of agents in your service desk.

Best regards,

Jakub 

[Jack Brickey]

@Jakub Hanak , I think the underlying question is what defines "user". If you work for  the author (Snapbytes) it would be good if you could define "user" in this context. Can we assume that if "user" != agent then "user" = agents + customers?