Pre-define values for custom fields

[ehsan najafi]

Hello, 

We are working on the Jira service desk. We want to avoid complication for our customers to choose options from custom field.

For example, 

Customer creates a request to be added to his/her department active directory distribution lists and security groups.

We have a Department and Manager field on the customer portal. Also, we have all the DLs for all department listed so user will have to go through the list to choose the one he/she needs. This is not very efficient and also human errors can result wrong dls or security groups to be assigned to wrong users.

We would like to simplify this by pre-define dls based on the department at the background, so customer will only pick the department, and request will be translate into an issue with correct dls. For example, user picks HR department, all the dls and security groups values are pre-defined to HR field will show up once agent open the issue.

is this possible in Jira service desk?

Thank you in advance

[JP _AC Bielefeld Leader_]

For your use case

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=server&tab=overview

is also a great solution.

Best

JP

[Denise_Wuethrich_beecom_products]

@ehsan najafi Hi, JSU can do this with absolutely zero coding necessary. For more information, check out the JSU documentation on Custom Fields: https://confluence-apps.beecom.ch/display/JSU/Custom+Fields

[Brant Schroeder]

The delivered product will not allow you to do this.  You can do it using any of the following apps:

• Automation for Jira - Create an automation that will set fields based on what is selected. They have a lite version that is free and might work for you.
• JSU - In the workflow on create post function you can set the custom field values based on the other fields value.
• ScriptRunner - In the workflow on create post function you can set the custom field values based on the other fields value.