Priority Calculations

[Joe Poole]

How are Priority Calculations accomplished in Jira? For example if I am using something like "Impact" and "Urgency" values for requests, then how is it numerically calculated and assigned an status of "Medium", "High," etc. 

[Isaac Hernandez]

Hi, for Jira Service Desk Cloud, you should use the instructions at the following link.

https://support.atlassian.com/jira-service-desk-cloud/docs/create-an-automation-rule-to-prioritize-your-service-desks-incident/

[Zoryana Bohutska _SaaSJet_]

Hi, you can search solution at the documentation https://confluence.atlassian.com/servicedeskserver044/calculating-priority-automatically-976775460.html