Hi and Welcome,
Could you further explain your problem?
Customer can find other people depending on how you configure the tool, as a starting point, I believe this can help you:
Choose who customers can share requests with
Customers can share requests with their organization using the portal, or by CCing someone an email request. The people customers share with become request participants. Request participants can comment on and share requests, and receive the same notifications as the reporter.
To choose customers can share with:
1. From your service desk project, select Project settings >> Customer permissions.
2. Under Who can customers share requests with?, choose one of the following options:
- Other customers in their organization. Customers can share requests with their organization, and private requests that aren't shared. They can also search their organization for people to share with. Customers who aren't in an organization can't share requests.
- Any customer, by typing. Customers can share requests with anyone by typing their email address. If the service desk allows public signup, people who customers share requests with become customers.
- Any customer, by searching. Customers can search the service desk for people to share with. If the service desk allows public signup, people who customers share requests with become customers. You must choose this option if you want customers to be able to search for approvers within their organization.
3. Click Save to confirm your changes.
Kind Regards.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.