Problem if a participant is set in CC

[Pascal T. NTConsult]

Heya,

we have a problem with the Mail filter from our Customer.

I got this information from the Customer:

"Identified by DLP check. Header matches ^(From|Sender):.*@Customer\.com"

If we Receive a Ticket without a CC User its all fine.

If the Customer sends a Mail with a CC, ServiceDesk sends a Mail that has the Sender as Name in the Mail Header.

e.G. JohnDoe Sends a Mail to ServiceDesk an also CC to BossDoe, the mail looks like:

JohnDoe <helpdesk@myTLD.de>

But we need it as:
Helpdesk <Helpdesk@myTLD.de>

Is there a fix for this Issue?

Thank you for your Time
Pascal

[Omar Mohamed Fathi]

Did you check the customer Notification in the project and make it reporter only ?