Quick way to get a Service Desk Portal issue URL?

[Richard Cross]

Given a Service Desk issue I'm working on, what's the quickest way to get the equivalent Service Desk Portal URL that those outside the project can view (for example the request participants)?

[Jens · Accepted solution]

If you open a service desk issue, there is a link in the right bar to the portal:

[Richard Cross]

Can't believe I missed that - thanks :)

[Sergej Grasmik]

Hello Richard,

https://<yourservicedeskfqdn.com>/servicedesk/customer/portal/<customer_portal_id> /<YOUR_ISSUE_ID-XXXX>

also usefull links:

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-customize-your-portal-url 

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-customizing-the-customer-portal

Hope, that will help you