A Role that Can Comment to All but not Transition?

[Matthew Scott Surprenant]

I'm attempting to find a way to allow Collaborators to comment to customers.  We only need to restrict them from changing ticket assignments and transitioning tickets.  Does such a role exist?

[Bastian Stehmann · Accepted solution]

Hi,

If you want a user to be able to respond to customer, the user must be an agent(must have application access). You can then just create a new role and give only comment permission to that role.

If the user does not have application access, the user can create only internal comments.

[Matthew Scott Surprenant]

In that case, I'll be working with our in-house ATLAS admins to create the role, since we can't create our own that I know of.

[Bastian Stehmann]

Yes, that is right, you must have Jira Administration Permission to create a new role.