Add Customers to Jira service Desk Server without Taking Jira Core License

[Kevin Rice]

I am setting up our customers in Jira Service Desk Server 4.3 and realized that each time I add a "Customer' on the Jira Service Desk Project (Project->Customers->Add Customer) it is also adding the customer as a Jira Core user. I would like to add customers to Jira Service Desk without consuming a license in Jira Core but cannot figure out how to accomplish this. Thanks!

[Adrian Stephen · Accepted solution]

Hi @Kevin Rice 

the license is consumed when a user is a member of a group that has a specific application access. 

check the application access page in jira to find out which groups has the jira core application access. Ensure that the users are not a member of that group or you may remove that group from the jira core application access from the same page. 

[Kevin Rice]

Thank you @Adrian Stephen . I didn't realize the groups are what made all the difference

[Adrian Stephen]

You're welcome @Kevin Rice . 

If my answer helped, please do click on "Accept Answer" so that it can help other users who might have the similar question in the future. 

Cheers !