Add a custom field to customer notification

[Lotus Support]

Is it possible to to add a custom field to customer notification email in service desk?

(Service Desk Jira project: Project settings/Customer notification)

[PVS]

Hi @Lotus Support ,

Within the native  Jira Service desk code, there currently is not a way to do this.   But there is an existing feature request for this functionality in JSDSERVER-4642

It might be possible to use a 3rd party plugin to Jira to extend the current functionality of this a bit.  In a quick search I found a few different plugins that might have this ability, for example: Jirassimo Email Reminders Notifications seems to have this ability.   There might be other solutions in the Atlassian Marketplace as well.

This is Also one of the plugin u will expose this u will get email notification 

https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue/server/overview

Thanks,

Venkatesh

[Lotus Support]

Hi Venkatesh, 

we have plugin Email This Issue.

But I cant use  them to configurate mail in Service Desk Jira project: Project settings/Customer notification/Approval required.

Or I dont know how?

Tnx for help.

Regards,

Višnja