Adding additional users while creating ticket from customer portal

[Srinivasan S.L.]

We would like to add additional members (Share option) while creating Jira Service Desk Ticket using the customer Portal.  At present we would be able to add the additional users (Share - Option) after creating the ticket.  This step is necessary to reduce additional step.

[Susan Hauth _Jira Queen_]

Hi Srinivasan,

I think you can only do this with an app(add-on): Extension for JIra service desk.

We have the "share with" field now on the creation screen of the portal using that add-on.

Hope that helps

Susan

[Srinivasan S.L.]

Hi Susan,

Thanks for your help. Found a note related to what you have explained.