Adding customers to Jira Service Desk

[ktran]

I was not able to add some of the customers.  The error message is:  This customer is inactive.  You need to activate their account.

I am confused because they should not need to have a Jira Service Desk account.

[Nic Brough -Adaptavist- · Accepted solution]

This means what it says.  The account is inactive, due to being deactivated (or never used after being invited - the customer has never logged in).  You'll need them to activate it, or for an admin to remove the "disabled" flag in user management.

[ktran]

Thank you.  Is there instruction on how the user can activate their account?

[Nic Brough -Adaptavist-]

Get them to try to log in, then follow the "you have an inactive account" link if they can't just log back in.

[ktran]

I will try that.  However, I am still confused.  Customer not suppose to need an account, correct?