Agent Email Notifications

[Alan Fabiano]

When an issue is sent to Jira by customer email - how do all of the agents get email notifications that a new ticket has hit the service desk - prior to it be assigned to anyone. 

Currently, we have to log into Jira to see new email requests and it would be better if we could get an email letting us know to log into Jira to check it out. 

[Jack Nolddor _Sweet Bananas_ · Accepted solution]

Hi Alan Fabiano,

Email notification are managed by Notification Schemes. Simply make sure all agents are correctly configure under Issue created event of the related project by using a common ROL or Group to add all of them.

Kind Regards.

[Demetrios Mallous]

Do Notification Schemes work with next gen projects?

[Rafael Mendes Duarte]

good question... in Project Settings > Advanced there is a comparison table between the classic and next-gen Service Desk Projects and it seems that "Agent Notification" is "coming soon". 

I have a next-gen project and I can't figure out how to activate notifications for agents, maybe that's why. Even if I set up a notification scheme to notify the admin it still does not work.

[Tim Smith]

Agent notifications don't work in the next gen service desk, so I reverted to classic

[Eman ElRashidy]

I cannot see the "notifications" options on my screen, I can see only "Customer Notifications", kindly advise!

[Sara Shawki]

Maybe I'm missing something obvious - I don't have an option for "Notifications" under my project settings. I only see "Customer notifications". When I try to create a notification scheme under that page, I cannot customize to send email notifications to Agents, just to Customers.

Do I need to do something else in order to enable regular "Notifications"?