Am I misunderstanding Jira/JSD's paradigm? Configuring for company

[Andrew Schaner]

Hi there!

I'm setting up Jira/JSD company-wide, and I think I'm misunderstanding Jira's paradigm. 

I have a strong Confluence background- each team gets their own space. They can create as many pages/sections (and sub-pages/sections) as they want. 

I (wrongly?) assumed the same paradigm carried over to Jira/JSD: each team creates projects under their 'team space' (personal term to explain my assumption). 

Is there a way to accommodate this structure? Or am I just wrong lol?

Thank you for reading and I look forward to being educated. 

[Dave Theodore [Coyote Creek Consulting]]

You can do this.  This is what we typically see most of our clients doing.  They create one JSD Project for the IT team, a separate one for the InfoSec team and another for the Travel team, for example.  JSD has a feature called "Help Center" that makes it easy for a customer to get their request to the right place too.It essentially gives you one place to start your request, regardless of which underlying Jira Project your request needs to go to. You just start typing what you want to do and you see a list of knowledge articles and issue types that may match what you want and you start clicking from there.  

Help Center is designed to address the situation where the customer doesn't know which place to put their request. Imagine the scenario above and I am having a problem with my VPN access. It's obviously not the Travel team, but since VPN has to do with security, would I open the request in the InfoSec Project or the IT Project? Help Center is designed to guide me to the right type of request rather than expect me to know.

[Andrew Schaner]

Thank you Dave! Especially for taking the time to write out a great explanation.

Unfortunately, I might have mischaracterized my post: it's more about if teams have spaces within Jira that they can spin up multiple projects in? A-la Confluence. 

I added JSD to my post because I'm also deploying that. I'll edit it shortly :)

[Dave Theodore [Coyote Creek Consulting]]

OK, I think I understand what you are asking.  In Confluence, a global administrator has the ability to delegate the creation of Spaces to non-administrators. This allows anyone the admin desires to be able to create Spaces without the need for the global Confluence admin to do anything.  Jira does not have this capability natively.  You must be either a global "administrator" or "system administrator" to create Projects (the rough equivalent of a Confluence Space in Jira.) There are methods of allowing non-admins to create Projects in Jira by using a 3rd party App, but it's not possible with built-in functionality. If this is what you are asking, check out this search in Marketplace for some ideas on Apps that might meet your needs. Pay attention to the platform that the App is available for, though.  Not all Server Apps are available for Cloud and vice versa.

If I'm off base, please give me some more details about what you want to do and I'll do my best to help.

[Andrew Schaner]

Hey Dave! Sorry for my delayed response. 

If you're familiar with other project planning software, I'm hoping Jira can be an analogue for LiquidPlanner, how each team can have many projects under them in their own 'space'. 

Since I'm not doing a good job describing with words, I diagramed out the analogy I'm trying to achieve with Atlassian.  

[Dave Theodore [Coyote Creek Consulting]]

Got it.  Jira has a feature called Project Categories.  It is intended to serve the role of your "Finance Team," "HR Team" and "IT Team" bubbles.  You can use JQL to search for them, which then allows you to report at the Category level, as well as the Project level. Hopefully that's what you're after.

[Andrew Schaner]

Hi Dave! Thank you so much for your reply. I'll be marking this as an answer. Also, apologies on my delayed response.