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App Links

Chris L
Contributor
January 7, 2021

App Links to link Confluence space and Jira Service Desk Cloud based

 

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Jack Brickey
Community Champion
January 7, 2021

Question??

Chris L
Contributor
January 7, 2021

Oh sorry do we need App Links to link a Confluence space to our Jira service desk? Both are in the same Atlassian Cloud instance.

Jack Brickey
Community Champion
January 7, 2021

no. are you just trying to connect a KB to a JSM project? or maybe just reference a confluence page to a ticket or what?

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Chris L
Contributor
January 7, 2021

Yes:

just trying to connect a KB to a JSM project

Jack Brickey
Community Champion
January 7, 2021

Ok. so you should be able to do that directly from the project in question by simply clicking on the Knowledge base sidebar link. However, here is an article to assist that may lead you to other supporting articles as well - share-knowledge-base-articles-with-customers-in-a-request 

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Chris L
Contributor
January 7, 2021

Brilliant. Very many Thanks

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