Assign components to request types

[Julia Rogmann]

I would like to assign different components to different request types within one project. Is that possible?

[Julia Rogmann]

Unfortunately, neither of these works.
I work with the service desk template. And I create components. And when a user selects a request type, all components are automatically suggested. But I want him to see the components for each request type before he creates a ticket.

[Taj Zaid]

hello julia , have you managed to find a solution for this ?

i am thinking of creating separate " custom fields"  for each request  and map it accordingly 

please let me know your thoughts

[Susan Hauth _Jira Queen_]

Hi Taj,

There are 2 possible solutions... see below:

1. Create an automation to set the component on create

2. Add Component as a hidden field on request form and default it to the request name.

[Jack Brickey]

Hi Julia, welcome to the Community. Do you wish to automatically assign Components to issues based upon type or do you wish to restrict available components by type? The former could be done using Automation for every issue created. The later is not possible.

[Julia Rogmann]

Hi Jack, ok i understand. I will search how to automate the components. 

[Jack Brickey]

You can use Automation- project > project settings > automation that looks something like this...

when - Issue created

conditions - JQL “Issuetype = xxx”

action - set issue field Components = 123

[Julia Rogmann]

Ahh perfect, easy! Thank you!

[Susan Hauth _Jira Queen_]

HI Julia,

You can also add components to your create screen.  Then in the request type fields you can make the component field "hidden" and assign a value to it.

Susan