Auto status change of tickets after a certain time

[Jaspreet Singh]

Hi,

Is there any way I can move my resolved tickets to close after 5 days. Do I need to use any plugins/addons for the same. 

Is this a free inbuilt service or paid add-ons/ extra set of features?

Thanks in advance!

[Olga Videc]

Hello @Jaspreet Singh

You can simply use SLA 

Create new SLA for this purposes

Add JQL to SLA goal 

Than add a custom rule automation when SLA breached or is about to be breached 

Than transition issue.

Also edit the SLA to stop when status is Close

Or you could set up a filter for issues last updated more than 5 days and status = resolved add a subscription to it and you recive this filter and then you bulk edit it.

Or if you have a Automation for Jira plugin

Add a rule 

Trigger: scheduled you can choose every day add JQL status = Resolved and updatedDate <= -5d  to it

Then: transition issue

Automation for jira is very usefful addon 

BR, Olga

[Shankar Savant]

Hi All

I have a requirement to move the Jira as below -

Workflow Status =  Escalated and Assignee = Y to be moved to Workflow Status as "Resolved" in 3 business days. This should skip Sat/Sunday, can this be done in Jira?

Thanks 

Shank