Automatic reading of a PDF

[Kai Krafft]

We work with Jira service desk, is it possible to automatically read a PDF sent by the customer? So, name, address and such information to be filled in the fields of Jira SD?

[Kevin]

Hi Kai

Pretty sure this is neither possible atm nor planned. Especially since PDF is open in how it is structured, not like f.e. excel, I cannot imagine this to be programmed as an app either.

A easier way would be to use the helpdesk portal and just have the customer fill the fields themselfs, they can even attach the pdf there.

[Kai Krafft]

ok with the Help Desk is a good tip but I don't think it is very applicable, would it be possible to read the e-mail?

[Kai Krafft]

asked the other way round, Jira SD can automatically read e-mail requests? whether they are attachments or pure text

[Kevin]

@Kai KrafftThis should be possible. Go to Projectsettings -> Automation -> New rule.

Then there should already be a rule template to pre-select email requests on content.