Automation to expedite tasks.

[Rhys Hill]

Hi, i’m trying to create an automation to expedite a task if it’s been sat in “waiting for support” for more than 60 min.. 

I have written one that works by using the schedule trigger however i notice that’s actually running on a set timer so every 60 min  it runs and expedites those that are “waiting for support” so a ticket raised just 5 min ago will be expedited if it was raised 5 min before the schedule.

I will see if i can put a condidtion in to check creation time but any help would be appreciated 

[Jack Brickey]

Try adding a condition of type JQL that looks like this...

Status = "Waiting for Support" and status was "Waiting for Support" BEFORE -1h

i think that is the correct syntax but please test the JQL to see if it yields what you want.

[Rhys Hill]

Thank you i am trying it now ill let you know, where can I find a list of syntax's that are permissible?

[Rhys Hill]

I'm afraid that hasn't worked, any ideas?