Blank notification sent to customer when organization removed

[rae edwards]

When an agent removes an organization from a JSD ticket, a notification is sent to the customer. I expect the notification to include a description of the update i.e. "Organization X has been removed from the ticket". However, the notification only informs the customer that the ticket was updated.

How can I configure JSD to send the appropriate update text to the customer when the ticket is updated? 

[Susan Hauth _Jira Queen_]

Hi Rae,

Do you have an example of that notification.  I did not think that Jsd did do a notification for removal of an organization?

Susan

[rae edwards]

Please see below of the email that was received after the organization was removed from the ticket.

thank you.

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	Fozia Khan  updated an issue
Sysmex Help Desk  / IS  73
- CDHBE1_1 duplicate problem ID
Change By:	Fozia Khan
Service Level:	Normal
<p> Another problem reported by Sue, this time change it from private request, can only select one (from Agent side it allowed me to select 2) and make the Problem ID the same as a previous one </p>
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