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CSV Import - Comment Author

Andy Repko May 15, 2020

Trying to import comments for tickets here... Working great with the standard "date;author;comment" body format, however, of course my boss's comments are not being imported as Jira can't find his "name" anywhere. I've tested every variant I can think of, but they still don't import for him. Any thoughts as to where I can find out what his "username" for comments is? Not really sure why this is just not the email address.

 

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Andy Repko May 15, 2020

I found an easier solution... Exported the Jira users and use the Jira ID instead.

Joby John January 30, 2023

Hi Andy, can you brief that steps over here.

Andy Repko January 30, 2023

Hi Joby,

As it's been a number of years now since I did this, I believe what I did was export all of my users from Jira. Then matched the user ID from Jira with their email address in my upload file. That's about as good as I can get as I don't have the original upload files any longer.

~Andy

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