Can I get a complete extract of all issues including all comments and updates

[Joanne Wallbanks]

Our customer is only using this for a a project. after that they want a complete download of all incidents and history, to refer to if needed in the future. They would not have the paid for product after the project ends. Is  this possible?

Thanks

[Nic Brough -Adaptavist- · Accepted solution]

The only quick way to do that is to take a backup of the system and download it.  You'll then need to restore it to a Jira in order to refer to it, or find or write an xml parser to get everything.

The other option would be a script or program that reads every issue you are interested in and pulls it out over the REST API, then converts it to a format you find useful and saving that somewhere.

[Joanne Wallbanks]

Thank you - if they use the JIRA freeware after the project would they be able to restore to that?

[Nic Brough -Adaptavist-]

There is no such thing as "Jira freeware", so I do not understand your question

[Joanne Wallbanks]

OK the standard unpaid version for minimal use rather than a licensed version with specific number of agents. The 'get it free' cloud option. Could my end customer use this? so upload the download?

[Nic Brough -Adaptavist-]

Ah, the free Cloud subscription service, not freeware.

You could, but it is quite limited in its functionality.

One limitation is that the backups generated by the free version are only suitable for restoring into another Cloud system (free or subscribed to).  You couldn't load them into a Jira Server/DC install, but they are still in an xml format so you could spend months writing a parser for that.

[O MG]

Hi Nic - 

Where can I get more information on script or program to write to gather information from comments and approver information with date and time. My intensions is extract this information via a UI, if not then maybe using rest API

[Nic Brough -Adaptavist-]

You'll want to be reading the issue history.  To do that "in the UI", you would simply visit the issue in a browser and read the history.

If you want to get it out as raw data, you probably do want to read the issues over the REST API - that can return multiple issues with any/all the data on them, in a machine-readable format (JSON), rather than have to plough through each history separately.

[O MG]

Thanks a ton for quick response, would you be able to direct to documents from where I can build this rest API?

Also, just to be sure, we can't export those fields from the front end. Even when I use export all fields. 

[Nic Brough -Adaptavist-]

The history is not a field, it's not exportable.

With the REST API, it's not something you build, it's the remote interface built into Jira - you would write code to interact with it over the network.  Start with a browse of https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/