Can I get the Ukrainian Language Pack for my Service Desk and Customers Portal?

[JConstantine]

I noticed that there's no Ukrainian language in my Service Desk and Customers Portal. Can I get the language pack somewhere? Do I have to pay for it or it's included with the license?

[Katarzyna]

Hi @JConstantine ,

Here you can find procedure.

Here you can download language pack which you need.

It's no extra fee.

Cheers,

Kate

[JConstantine]

I've read this article:

https://confluence.atlassian.com/jirakb/jira-service-desk-internationalization-675188939.html

but unfortunately I don't really get the procedure. What files should I download? What files should I modify and where should I put them on my server? I already have a working instance of Jira Service Desk, so I don't need to install the .OBR.

[Katarzyna]

Download this package from here.

Go to global configuration > Manage apps. Upload .jar file.

[JConstantine]

Do I need that .pom file or just the .jar? What is that .pom file for?

[Katarzyna]

Just a .jar

[JConstantine]

@Katarzyna I did everything like you said, chose the Ukrainian language in the Customers Portal but everything remains without translation. What might be the problem? Do I have to restart my Jira Server?