Can we change the fields shown within the customer portal "my requests" screen?

[Graham.Wilson]

Currently the screen shows the following (in order):

Type, Reference, Summary, Service Desk, Status and Requester (as per the screenshot).

Is there a way to include different fields either instead of, or in addition to, the above?

"Service Desk" is always going to show the same thing, for example, so doesn't need to be shown, whereas it might be useful for a customer to see any parent link as well (so they can see what tickets relate to what parent tasks without having to go into the ticket).

[Jack Brickey · Accepted solution]

This is not possible OOTB. You might check addons to see if they can provide what you seek. 

[Graham.Wilson]

Thanks Jack, appreciate the response. 

This goes to everyone - has anyone been in a similar position and done this using add-ons?

[Jack Brickey]

take a look at this extension - extension-for-jira-service-desk. i have not used but it seems to be popular among others in the Community. This one also looks promising - my-requests-extension-for-service-desk

[Graham.Wilson]

Thanks again!

[Boyan Angelov (Nemetschek Bulgaria)]

If you are on cloud, you can try our app Advanced Portal Reports. Has a server version too. 

Cheers,

Boyan