Can we save or PDF KB articles on customer portal (jira service desk)

[Vasavi Nagalla]

We have JSD and from Customer Portal we would like to allow the customer to be able to save the KB articles either as word or pdf. Any help on how to provide this would be appreciated.

[Angélica Luz]

Hello Vasavi,

Thank you for reaching out to Atlassian Community!

When it comes to export articles from the customer portal, this option is currently not available. 

There is a feature request suggesting the implementation of this ability:

• Ability to directly export knowledge base article to PDF from customer portal

Please, click on vote and watch to receive updates about the feature.

I searched for add-ons, but I didn't find any that has this functionality.

Regards,
Angélica

[Vasavi Nagalla]

Thanks Angelica!

Appreciate your reply. I have voted for that ticket.

vasavi