Changes to the Request created notification are not applying

[Chris White]

I've updated the Request Created email notification and saved. When I send a test email the correct info is displayed on the email, however when I email a new request to the support team the automated response email shows the JSD default Request created email not the revised version. Why would this happen and is there something else I need to do?

I am only updating the text in the body of the email.   

[Laurens Coppens]

Chris,

Some wild guesses:

Customer notifications are on a project level, so could it be that you only changed one project and the notification is coming from another project?

Also the notifications can be set per language, so maybe you only changed english and the support team their jira user language is set to something else?

Laurens

[Chris White]

Thanks Laurens.

They are set on the right project. Language we are only English but when I click on language support we do have a translation to English (UK). Does that mean I have to amend an English (UK) version and if so any ideas how I do that?  

[Chris White]

Found out how to do it and making the changes. Thanks again Laurens.   

[Izabella Cikalova]

Hi Chris, I have the same issue as you. Could you please share how did you fix it?

Thank you.