Changing "Answer above this line"?

[Burkhard Voss]

Hi,

We want to change the "Answer above this line"?

Is it possible to delete it complete?

If an issue is moved from "solved" into "done", it shouldn´t be possible to open that issue again. Also we don´t want that the issue owner can comment the ticket after it is in the status "done". Not in the web portal or by answering the "issue done" mail.

Is it possible to realize this?

Kind Regards

Mathias

[Alexey Matveev · Accepted solution]

Hello,

What do you mean by opeining an issue? You do not want to be able to find it in Jira anymore?

You can disable issue editing by adding a status property to the Done status:

https://confluence.atlassian.com/jira/allow-editing-of-closed-issues-138704.html

[Burkhard Voss]

Hi,

After we solve an issue we give the customer lets say 5 days to accept the solution. The issue owner can also reject the solution and "reopen" the issue. If there is no answer after 5 days the issue gets "closed".
We want to realize the following: If the status of the issue is "closed" it shouldn´t be possible to edit, comment or reopen the issue.

So I already implemented 2 of those. But it is still possible to comment the issues. It also shouldn´t be possible that the issue owner can comment the issue by answering the issue mail.

Is it possible to realize this?

Sorry for my english..

Kind Regards

Mathias

[Alexey Matveev]

Try to disable comment by following this thread:

https://community.atlassian.com/t5/Questions/How-do-I-disable-the-comment-button-per-status-in-Jira/qaq-p/183097

[Burkhard Voss]

I tried different ways now. But it still doesn´t work.

jira.permission.comment.user=denied

jira.permission.comment=denied

The issue owner can still comment..

[Burkhard Voss]

Okay it works now.

My fault.. I added both permissions..

Thanks

[Alexey Matveev]

Good to hear! If my answer helped you, kindly mark my answer as accepted.