Copy Request Types from one project to another

[David Allyn]

I need to copy Request Types from one Service Desk project to another.

I just spent a full day fleshing out the request types for a project thinking I could use them in another project.  When I set the second one up, though, the request types didn't copy.

How do I do this?  Is there another place in Jira Settings I should look?

[Brant Schroeder]

Unfortunately, it is not possible to copy request types in JSD cloud.  

Please vote on this request: https://jira.atlassian.com/browse/JSDCLOUD-4276

[David Allyn]

Wait... are you saying that Jira approved production features that lack the ability to be easily replicated?!? 

So there is no back-end, admin ability to "bulk copy" or anything??

[Brant Schroeder]

Jira Service Desk allows you to created a project from shared configuration.  When you do this you create a project based on another projects settings.  This includes the core settings of Jira; workflows, issue types, statuses, etc.  Request types are not included in this.  On Jira Server there a several apps that allow you to create templates or copy projects.  None of these have it built in to copy request types.

[David Allyn]

wow.  wow. 

I'm stunned that no one in those architecture meetings didn't say "Wait... we're going to build a way for users to copy these 'request types' across projects - right??"

Jira's ENTIRE feature set is built on "Schemes" - in fact there are schemes... of SCHEMES.  And yet not one person stepped up and said "Guys, this is a really bad idea. We need to allow copying request types across projects."

And then... to simply roll it out without ANY method - not even Admin??  not even a back-end ticket to script it??

my God.

I've just lost a tremendous amount of respect for Atlassian. 

[Maurizio Di Mauro]

I agree.

[Patrick O'Keefe]

How is the ability to copy request types in the same project or to another project STILL not part of the product?  Besides the obvious fact that this should be a feature, if you google its clear that the demand for it is there based on the number of hits.

[Linda Milne_Togetha Group_]

Yep, we need this. Vote for: https://jira.atlassian.com/browse/JSDSERVER-1317

[Michael Pfistner]

Ah, the annual tradition continues: just dropping by to confirm this is still not a thing. See you all next year!