Create a rule but it's not running correctly. Please help

[Hoa Nguyenthi]

the rule as below:

When issue is created

If these match...

issue type = A and Field B = 1

then edit issue with edit assignee = user1

Otherwise, if these match...

issue type = A and (Field B = 2 Or Field B=3)

then edit issue with edit assignee = user2

[Dave Bosman [Realdolmen]]

Hi,

Can those users be assigned to that issue? 

Does the user that is performing the automation task has privileges to assign issues?

If this is not the answer, please define what is not working? 

Also please post a screenshot of configuration.  

Regards

Dave

[Hoa Nguyenthi]

Hi Dave, the configuration as below:

[Dave Bosman [Realdolmen]]

Hi,

With the settings seems nothing wrong. 

So i am going back to my first questions 

• Can those users be assigned to that issue? 

• Does the user that is performing the automation task has privileges to assign issues?

And

• If you do a search on the jql that is used in the configuration. Do you get any results? 

[Hoa Nguyenthi]

Hi Dave, 

• Can those users be assigned to that issue? Yes

• Does the user that is performing the automation task has privileges to assign issues? Yes

The rule does not run correct, issue's not assigned to users that I set. it displays "unassigned"

And if the rule does not run correctly, so how to search by JQL :)?

[Dave Bosman [Realdolmen]]

So, you already created issues. Right? 

in the settings you use a jql to search for issues to edit. "Request Type" = "Travel Request (QI)" AND Subsidiary = "QUOINE CORPORATION"

If you enter this jql when you search for issues.  do you get any results? 

[Hoa Nguyenthi]

Ah, yes, it's running fine with jql.

[Dave Bosman [Realdolmen]]

In that case i am all out of answers for the moment. :-(

I tested it in our own environment and it worked perfectly. 

I hope someone else can help you out or maybe you could log an issue with Atlassian because for as far as i know it should work like this. 

[Hoa Nguyenthi]

Hi Dave, 

I would like to know about your testing. Do we need to set the default value for the Subsidiary field or just leave "None" value?

[Dave Bosman [Realdolmen]]

As any field, or custom field you can do whatever you want. It should always work. 

[Hoa Nguyenthi]

OK many thanks Dave!