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Create a ticket at assign it to customer

SMT - Mustafa Demir
SMT - Mustafa Demir December 3, 2020

Hi,

I want to create a ticket and then want to response to the customer with an update. So that the person of the organisation get's a mail and see the ticket.

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Liam Green
Liam Green
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December 3, 2020

Hi @SMT - Mustafa Demir 

If you set the requester as the customer that you would like then they will receive all the public updates on a ticket.

Hope that helps

Regards, Liam

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SMT - Mustafa Demir
SMT - Mustafa Demir December 3, 2020

Hi Liam,

I have the following fields i see actually. That is: Assignee, Reporter and Request Participants.

Regards,
Mustafa Demir

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Liam Green
Liam Green
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December 3, 2020

Hi

So what issue are you experiencing?

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