Custom Notification Email

[Tobias Hug]

I set up my domain according to the documentation and the validator said that everything is ok. But when I want to change the Notification Emailadddress, I get the error message "Domain claim failed for this domain.". How can I resolv this issue?

[Ivan Lima]

Hey @Tobias Hug, have a look at this post and the suggested links on it. Perhaps, as you have already verified your domain, you may need to configure JIRA cloud to send emails on behalf of your domain.

Cheers.

[Tobias Hug]

Hey @Ivan Lima 

I did exactly what's described in this article. My domain ist verified (under admin.atlassian.com):

and all DNS-Entries are correct:

s1._domainkey.example.ch canonical name = s1._domainkey.atlassian.net

s1._domainkey.example.ch canonical name = s1._domainkey.atlassian.net

What else can I do?

[Ivan Lima]

@Tobias Hug, I have successfully configured that myself. I'm using AWS Route 53 as a DNS service. The only step that I did differently to make it work was adding the SPF text as a TXT record to my existing entry.

Perhaps, you can try something similar on your side. However, you should be fine following the docs.

Cheers. 

[Jason Rogers]

Check this out - https://community.atlassian.com/t5/Jira-Service-Management/Why-I-get-Domain-claim-failed-for-this-domain-error-but-domain/qaq-p/694112

May be related.

Cheers

J