Custom report on Jira Service desk

[Nadzirah Husna]

Hello,

I want to create a report that return the name of ticket requestor together with the total number ticket they requested.

Apparently, it seems that Jira report does not return string result, its only numbers.

Anyone can please enlighten me?

Appreciate it!Thanks!

[Deleted user · Accepted solution]

Hi @Nadzirah Husna,

Adding to Jack's..

If you are fine with seeing real-time updates of what you are looking for through a dashboard, then there are multiple gadgets that can help you. First you will write a filter to bring all the issues that you are interested in and use this filter in your gadget(s).

You could use a piechart (Read more here - https://confluence.atlassian.com/jira064/adding-the-pie-chart-gadget-720417035.html) with statistic type Reporter and bring the data (Reporter/Number of tickets) in real-time (based on the refresh interval set)

Another gadget that you can use is Two dimensional Filter Statistics (Read more here - https://confluence.atlassian.com/jira064/adding-the-two-dimensional-filter-statistics-gadget-720416991.html) which can help you read not only the total number of issues raised by the Reporter but it will also let you choose a dimension to classify these. For example, you can list the Reporter and the issues raised by them based on IssueType or Status they are currently parked in, etc.

Realising this requirement using Reports may not really be a possibility natively.

Thanks

Kalyani

[Nadzirah Husna]

Thanks Kalyani. A very helpful information!

[Jack Brickey · Accepted solution]

Create a Dashboard and use the Two-dimensional gadget. Select “reporter” for y-axis and something like “assignee” or “status” for x-axis.

[Nadzirah Husna]

Thanks Jack. It works!