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Custom report results showing 0 for past

Janene Pappas
Janene Pappas
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July 23, 2020

I've created a new custom report in JSD for issues changing status within 8 hours of creation. The report is showing 0 for the past and 229 for today. How do I get it to run correctly and show the SLA by day? 

Screen Shot 2020-07-23 at 10.22.07 AM.pngScreen Shot 2020-07-23 at 10.32.23 AM.png

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Jack Brickey
Jack Brickey
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July 23, 2020

when did you enable the SLA? has it been running for >7d?

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Janene Pappas
Janene Pappas
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July 23, 2020

I enabled it today. I expected results from Monday to be correct though?

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Janene Pappas
Janene Pappas
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July 23, 2020

I'm guessing from your answer that this is a running query, not something done on the fly /on demand. 

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Jack Brickey
Jack Brickey
Community Champion
July 23, 2020

SLAs do not apply to anything in the past. They start at the time enabled. Please check the result tomorrow and see if you then have 2 days of data.

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